About the product

Is this popcorn machine safe to use?

Absolutely safe. The quality of the pot is very good, and the pot wall is very thick, so there is no need to worry about safety issues. Be sure to wear gloves and goggles during the popping process.

Is the sound loud when it pops out?

Not too loud, similar to the sound of small firecrackers. It is recommended to do it during the day, or outside if you are afraid of disturbing the neighbors.

Do I need to clean the inside before use?

You can wipe it with a wet wipe. If using water or cleaner be sure to remove the pressure gauge and clean it as thoroughly as you would the bottom of a pan

Can I add sugar or butter when making popcorn?

Yes, of course you can add it. The ratio of corn, butter and sugar is about 2:1:1. You can also add it according to your personal taste. After adding it, the popcorn tastes better and crispier.

What fuel is used for heating?

Fuel needs to be prepared in advance. We recommend using safe and environmentally friendly mineral fuel oil because it is smokeless and odorless. Alcohol or kerosene can also be used.

Can it be heated on a gas stove?

Not recommended. Because if you don't have a stand or can't control the flame, it will burn your hand easily.

Why didn't you send fuel and food (such as corn)?

Because the package was sent from China, these cannot be placed in the package due to air transport policies, so fuel and ingredients that can be popped must be prepared in advance.

Why are the ones I popped out almost burnt?

If they smell a bit burnt, it means the pressure at the end was too high. Next time, you can use a little less pressure than the reference pressure. You will get used to it after trying a few more times.

Are there any requirements for rice?

No requirements. Rice is easier to pop than corn. As long as the water content of rice is not high and it is kept dry, it can be popped successfully.

Can ordinary corn be popped?

Yes, but ordinary corn may not be as effective as special corn.

Can all grains be used for popping?

Almost, you can check the reference grains we provide and try more.

Can children use it?

Children must be accompanied by adults. Be sure to wear gloves and goggles during the popping process.

Payment & Delivery

What payment do you accept?

We accept PayPal and all major credit card payments, the payment process is secure, just rest assured to pay.

Which countries do you ship to?

We work with trusted carriers, and can only ship to the country where their service is supported.

If we can`t ship to your country, we will notice you in advance and refund immediately.

How much does shipping cost?

We provide two shipping options, Free Shipping and Expedited Shipping. For Expedited Shipping, the shipping cost will automatically show up during checkout.

Where did the items ship from?

Currently all our products ship from China.

How long will the delivery take?

We try our best to ship the package as fast as we can. Please allow 2-3 days processing time for your order to ship out. Tracking numbers will be updated after your order has been SHIPPED. If you don’t have a tracking number after 7 business please email us at [email protected].

Do I need an account to place an order?

No, you may place an order as a guest. However, we highly recommend that you sign up for an account so you can track and review purchases from your account. 

My shipping address is wrong, can I change it?

If you have misspelled or auto-filled in an incorrect address, please contact us as soon as possible. We are not responsible if the item had been shipped to the wrong place or if you can`t receive it.

What if I receive the wrong or damaged item? Can I get refund?

No worries! We offer a 100% money back guarantee, if the product is defective or damaged, please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will provide free return and full refund service.

For more details, please see our return policy.

How do I know my order is shipped, how to track?

We will send you an email when the order shipped.

You can check the shipping carriers we cooperated, also can track the order status in this email.

Why I can`t receive any information when I placed an order?

Please make sure your email address is correct, we will send order tracking information only via this email, if you leave the incorrect email, contact us immediately to change it.

Can I cancel my order?

Certainly you can! You can cancel your order with no penalty! But you must cancel your order before it ship out. If the item is already sent please use our easy return system to get a full refund.